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Service Cover During The 2018 Christmas and New Year Period

Our chat and phone lines will be closed from 5pm on Friday the 21st of December and will re-open at 9am on Monday the 7th of January. We will be providing limited email service cover on the 27th, 28th and 29th of December and from the 3rd of January onwards so for urgent enquiries please email us at and we will get back to you as soon as we can.

For details of our delivery service cover over the Christmas and New Year period please visit the delivery information page.

Wishing you a wonderful Christmas and a Happy New Year!

If you have any questions about any of our products or services or have an idea for your home you’d like to discuss, we’d love to hear from you.

There are lots of different ways to get in touch with us which we have outlined below along with our standard service hours and response times.

Online Chat

Monday to Friday 9am-6pm

During these times our response will typically be immediate.  Just ask us a question using the chat tool at the bottom right hand corner of this or any other web page and we’ll respond right away.  Outside our standard service hours you can also use the chat tool to leave us a message and we’ll get back to you at the start of the following business day.


Monday to Friday 9am-6pm

Call us on +44 (0)1738 621111

We’ll usually answer right away but we are a small team so if we are on another call please leave a message and we’ll call you straight back.


Monday to Saturday 9am-6pm

Our typical e-mail response time during standard service hours is 2-4 hours although we are often able to reply more quickly than this.  To send us an enquiry you can email or use the contact form below. You can also use the chat tool to leave us a message outside of our service hours and we’ll get back to you by email.

Press Enquiries

Contact Lorraine Aaron on +44 (0)1738 621111,

Email Contact Form