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Delivery Information

*Royal Mail Strikes*

Please note that our couriers Royal Mail and Parcelforce are striking on 24th, 25th, 30th and 1st December 2022 . This will affect delivery times around these dates although we will be dispatching goods as normal. Please allow more time when ordering on these dates especially at this time of year. We apologise for any inconvenience as this is out of our control.

We try to ship as quickly a possible and usually within a day of receiving an order if placed by 12pm however we may not be able to ship same day if an order comes in after the daily Royal Mail collection – even for express or next day delivery.

Please check see Additional Product Details tab on the product page for details of special order items. As detailed above, during especially busy periods deliveries may take a little longer than expected.

Full details of the standard delivery services and charges available and estimated lead times for delivery are listed on each product’s information page and final delivery charges are calculated at the checkout based on the contents of your basket.

Coronavirus – Your Safety Is Our Priority

We are a small family team and as such we are able to monitor and maintain the highest standards of hygiene at all times down to the smallest detail. We personally pack each order and you can be safe in the knowledge that every product and parcel that is packed here, is handled in a clean environment with love, care and consideration to your welfare and our own at all times.

Brexit

Many of our suppliers are based in the EU.  We are working with our suppliers to implement the necessary changes in light of Brexit and the recently announced Trade Agreement between the UK and EU.  We anticipate that some delays are possible while we navigate the necessary import procedure changes. Some products may be temporarily unavailable for this reason. We thank you for your patience and understanding.

EU Customers

We value our EU customers and want you to continue to have a great experience shopping with us. We’re working hard to minimise delays due to new import and export rules between the UK and Europe but some products may be temporarily available while we can navigate better transit procedures.Thank you for your understanding! Please note that import duties and taxes may be payable to customs in your own country on goods you purchase from the UK. 

UK Delivery

Standard UK delivery (2-3 business days) is available free of charge for all orders over £75.

Our Standard UK delivery charge for orders under £75 is £3.95. This covers most items but excludes some heavy weight and outsize products and heavier weight combined orders.

Express UK delivery (1-2 business days) is also available for most products.

Royal Mail Special Delivery (next day guaranteed) is available on selected products Mon- Thurs only.

International Delivery

Import duties and taxes may be charged by customs in your own country and these will be payable by you in order for customs to release your goods. Please check this before placing your order to ensure you are aware of charges that may apply.

We deliver worldwide to the following International zones:

Europe Zone 1: Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland

Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo and £14.95 for orders over 1 kilo. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo in or £19.95 for orders over 1 kilo. Sample delivery £3.50.

Europe Zone 2: Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo, £14.95 for orders of 1-1.5 kilos and £24.95 for orders over 1.5 kilos and outsize orders. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo, £19.95 for orders of 1-1.5 kilos and £29.95 for orders over 1.5 kilos and outsize orders. Sample delivery £3.50.

US & Canada:

Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £44.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos and £49.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.

Rest of the World:

Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £69.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos and £75.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.

International (ROW) Delivery

Our standard International (non-EU) delivery charge is £19.95. This covers most items but excludes some heavy weight and outsize items which are charged at higher rates. International deliveries typically take 5-7 business days for delivery excluding some special order items. Orders received before 2pm Monday to Friday are typically shipped on the same day excluding some special order items. Full details of the standard delivery services and charges available and estimated delivery times for each product are displayed on the product information page.

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