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Delivery Information

Coronavirus – Your Safety Is Our Priority – We’re a small family team and as such we are able to monitor and maintain the highest standards of hygiene at all times down to the smallest detail. We personally pack each order and you can be safe in the knowledge that every product and parcel that is packed here, is handled in a clean environment with love, care and consideration to your welfare and our own at all times.

Stock Availability – We’ve been working with our shipping partners both here and across Europe to ensure safe delivery of new stock and also orders that are being delivered to customers. We may of course encounter delays in future if staff at our manufacturing supply in various countries have to work from home or shut down completely in which case restock orders may take longer and certain items may be temporarily unavailable but if this is the case we’ll let you know right away. Some suppliers have decreased their run of production due to uncertainty and as such our stock may not be replenished as quickly as it might do normally or maybe discontinued.

Delivery During This Restricted Period – We use Royal Mail and Parcelforce as our main couriers for the UK.  Parcelforce are taking longer to collect parcels due to demand and some Royal Mail deliveries may take longer than normal depending on your local service. Here is some updated information they have sent to us regarding new procedures in line with Coronavirus advice:

  • Signing For and Receiving Items – In order to protect both our people and customers as much as possible, we are minimising contact during delivery.  We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.  Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
  • Special Delivery Guaranteed by 1pm – For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the latest coronavirus advice means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times. Our Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.
  • For more detailed info on other measures Royal Mail are implementing in line with Coronavirus advice please visit: https://www.royalmail.com/

International Deliveries – We work with a variety of couriers for overseas orders and we will be monitoring the situation in each country and deliveries are still flowing to many however in some cases they may be a little delayed. Please note, shipping prices may fluctuate as different couriers adjust to the situation and we will let you know if this is the case with your order. If you place an order and our couriers can’t deliver to your area due to Coronavirus restrictions, we will inform you as soon as we can. We can then either hold your order until it’s safe to deliver at a later date or you have the option of course to cancel.

We  try to ship as quickly a possible and usually within a day of receiving an order but as we are now using a Royal Mail pick up service we may not be able to ship same day after the mail pick up even for express or next day delivery.  Please check see Additional Product Details tab on the product page for further details of special order items. During especially busy periods delivery may take a little longer than expected.

Full details of the standard delivery services and charges available and estimated lead times for delivery are listed on each product’s information page and final delivery charges are calculated at the checkout based on the contents of your basket.

UK Delivery

Standard UK delivery (2-3 business days) is available free of charge for all orders over £75.

Our Standard UK delivery charge for orders under £75 is £3.95. This covers most items but excludes some heavy weight and outsize products and heavier weight combined orders.

Express UK delivery (1-2 business days) is also available for most products.

Royal Mail Special Delivery (next day guaranteed) is available on selected products Mon- Thurs only.

International Delivery

Import duties and taxes may be charged by customs in your own country and these will be payable by you in order for customs to release your goods. Please check this before placing your order to ensure you are aware of charges that may apply.

We deliver worldwide to the following International zones:

Europe Zone 1: Belgium, Denmark, France, Germany, Luxembourg, Netherlands, Republic of Ireland

Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo and £14.95 for orders over 1 kilo. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo in or £19.95 for orders over 1 kilo. Sample delivery £3.50.

Europe Zone 2: Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland

Discounted saver delivery (3-5 days) for orders over £100 is £9.95 for orders below 1 kilo, £14.95 for orders of 1-1.5 kilos and £24.95 for orders over 1.5 kilos and outsize orders. Standard delivery (3-5 days) is £14.95 for orders below 1 kilo, £19.95 for orders of 1-1.5 kilos and £29.95 for orders over 1.5 kilos and outsize orders. Sample delivery £3.50.

US & Canada:

Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £44.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos and £49.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.

Rest of the World:

Discounted saver delivery (5-7 days) for orders over £100 is £14.95 for orders below 1.5 kilos, £19.95 for orders of 1.5-2 kilos and £69.95 for orders over 2 kilos and outsize orders. Standard delivery (5-7 days) is £19.95 for orders below 1.5 kilos, £24.95 for orders of 1.5-2 kilos and £75.95 for orders over 2 kilos and outsize orders. Sample delivery £7.50.

International (ROW) Delivery

Our standard International (non-EU) delivery charge is £19.95. This covers most items but excludes some heavy weight and outsize items which are charged at higher rates. International deliveries typically take 5-7 business days for delivery excluding some special order items. Orders received before 2pm Monday to Friday are typically shipped on the same day excluding some special order items. Full details of the standard delivery services and charges available and estimated delivery times for each product are displayed on the product information page.

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